"One of the best hotel breakfasts i've had in a long time, but that's probably because it's cooked fresh to order."
david c from United Kingdom
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"A doggy bag with treats, puppy beer, a ball and dog bowls."
Robert M from United Kingdom
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"Nespresso machine in the room!"
Karen from United Kingdom
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Award-winning hotel overlooking Padstow's medieval harbour
Dining
The Old Custom House restaurant serves fresh, locally sourced seafood and seasonal dishes in a dining space with outdoor seating overlooking the harbour. The on-site pub offers award-winning local real ales from St Austell Brewery alongside hearty pub meals. Breakfast includes a full English cooked to order using local ingredients, with continental options and fresh fruit available daily.
Rooms
Each room offers satellite TV, free Wi-Fi, and tea and coffee facilities; some rooms include views of the harbour or the estuary. Rooms are light and warmly furnished, with spacious bathrooms stocked with luxury toiletries. Dog-friendly rooms include a welcome bag with treats, a ball, puppy beer, and pet bowls.
Location
The hotel sits directly on Padstow's South Quay, a 5-minute walk from the town centre and its shops and art galleries. The Camel Estuary provides access to water sports, boat trips, and local fishing, while the ferry to Rock is steps away. Harbour car parking is available directly opposite the hotel for £10 overnight.
Pet-Friendly
The hotel offers dedicated dog-friendly rooms with a doggy goodie bag that includes treats, a ball, puppy beer, and bowls for the stay. Breakfast includes a cooked sausage for dogs upon request. Pet bowls are available throughout the property.
Services & Entertainment
An on-site beauty salon provides pampering services for guests, and a barber shop is also available. The hotel hosts live entertainment in the bar some evenings and offers special seasonal menus including Christmas dining experiences. Guests receive complimentary access to the harbour-facing conservatory and bar seating.
Highlights
Location: Harbour-front on Padstow's South Quay
Dining: Award-winning breakfasts with local ingredients
Rooms: Harbour-view rooms with luxury toiletries
Pet-Friendly: Dog welcome bags with treats and bowls
Services: On-site beauty salon and barber shop
Activities: Direct access to Camel Estuary water sports
Must-do experiences
Taste fresh crab cakes at Rick Stein's Seafood Restaurant.
Stroll through Padstow's Farmers' Market every Saturday morning.
Visit the charming Padstow Museum for local history.
Take a scenic ferry ride to the picturesque Rock beach.
Enjoy a sunset walk along the Camel Trail towards Wadebridge.
Select your room type
The Old Custom House features a range of room types across England, from double and family rooms to suites, with breakfast, free cancellation, and special offers included
Standard Twin
2 persons
16 m²
2 Single beds
Heating
Shower
room details
Signature Double
2 persons
16 m²
1 Double bed
Heating
Shower
room details
Signature Twin
2 persons
16 m²
2 Single beds
Heating
Shower
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your stay in England now!
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Check-in/ Check-out
Facilities
The Old Custom House provides amenities to make your stay in England comfortable and memorable
Facilities: Great
8.3/10Review score
General
No smoking on site
No pets allowed
Security
Adults only
Barber shop
Smoke detectors
Fire extinguishers
Key access
Guest Parking
No parking available.
Services
Pet amenities available
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Children
Children's menu
Room features
Free Wi-Fi in rooms
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
The Old Custom House: Location in England
South Quay,, Padstow, PL288BL,
Explore Padstow
Explore Nearby Activities
Top Attractions
Activities
Dining
Entertainment
Padstow Harbour
5 minutes' walk
A picturesque harbor known for its charming boats and vibrant atmosphere, ideal for a leisurely stroll or enjoying local seafood.
National Lobster Hatchery
1 minutes' walk
An engaging education center focusing on lobster conservation. Guided tours provide insights into marine life and sustainable fishing.
Prideaux Place Temple
8 minutes' walk
A stunning Elizabethan manor with gardens, offering guided tours that reveal its history and architectural splendor.
Padstow Museum
5 minutes' walk
A small but rich local museum showcasing Padstow's maritime heritage, ideal for history enthusiasts and families.
Camel Creek Adventure Park
13 minutes' drive
A family-friendly adventure park featuring rides and attractions for all ages, great for thrill-seekers and those seeking fun.
Padstow and Stepper Point Walk
6 minutes' walk
A scenic coastal walk that features stunning views and local wildlife. Perfect for leisurely strolls and outdoor enthusiasts.
The Harbour Inn
1 minutes' walk
A cozy pub with a relaxed atmosphere, serving local ales and seafood. Popular for its views and traditional dishes.
St Petroc's Bistro
2 minutes' walk
Offers seasonal dishes in a stylish setting, featuring local produce. Reservations recommended for dinner.
Cherry Trees Coffee House
2 minutes' walk
A charming café known for its homemade cakes and specialty coffees, perfect for a light lunch or afternoon break.
Classic Cinema
5 minutes' walk
Offers a selection of films in a vintage setting, ideal for families and couples looking for a relaxed night out.
Padstow Social Club
3 minutes' walk
A hub for live music and community events, featuring local talent and serving drinks, great for evening entertainment.
Getting around England
City Centre
Padstow 5 min · 400 m
Airports
Newquay (NQY) 27 min · 17.9 km
Penzance (PZE) 112 min · 74.4 km
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Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel offers a full breakfast at the price of GBP 15.0 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
25
Guest Reviews and Ratings
What previous guests said about staying at The Old Custom House.
Review score
Based on 1028 verified reviews
8.8 /10
Great
91 %
Recommend
Breakfast
7.9/10
Cleanliness
8.6/10
Comfort
8.7/10
Facilities
8.3/10
Free WiFi
7.2/10
Location
9.7/10
Paid Wi-Fi
8.0/10
Staff
9.1/10
Value for money
8.0/10
Pros
Harbour views
Quality breakfast
Comfortable rooms
Cons
Noise insulation
Maintenance issues
Limited parking
Guest reviews
based on 1242 reviews
8.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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