"Pristine room with plenty of chairs to sit and enjoy the views of the quay."
Christine from United States
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"Great breakfast options and fantastic customer service."
Matt T from United Kingdom
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"Excellent stay in a lovely spacious room."
Sarah S from United Kingdom
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"Great location right on the harbor street."
Virginia from United States
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"Beautiful location on the harbour. Comfy beds and peaceful"
Jules from Netherlands
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Historic Quay-Side Accommodation with Harbour Views in Poole
Accommodation
The Old Custom House offers 6 rooms, including a deluxe double room with sea view, a budget twin room, and a one-bedroom apartment. The apartment has a fully equipped kitchen, a sofa bed, and a private bathroom with free toiletries. Deluxe double rooms feature a king-sized bed and a view of a landmark, with some rooms looking directly over the working port.
Location
The hotel sits on Poole Quay, a 7-minute walk from Poole Beach and 1.3 km from Poole Harbour. Poole Quay Boat Haven is 3 minutes away, and Brownsea Island ferry departs a minute down the road. Ginger Pop is 400 metres distant, and Bournemouth International Centre is 10 km away.
Amenities
Guests have free WiFi, a bar on the ground floor, and a self-service breakfast bar on the first floor with pastries, fruit, yogurt, and a bean-to-cup coffee machine. Heating is provided in all non-smoking rooms, and the building has family rooms available. Paid parking is a 2-minute walk away at the Quayside car park.
Dining
The ground-floor bistro serves breakfast and dinner, with a menu that includes bruschetta and fish finger sandwiches made with fresh battered fillets. The bar offers a selection of drinks, and staff are available for table service. Breakfast is not included in the room rate but can be purchased at the bistro.
Highlights
Location: On Poole Quay, 7 min walk to beach
Rooms: 6 rooms with harbour views and apartment option
Dining: On-site bistro for breakfast and dinner
Amenities: Self-service breakfast bar and coffee machine
Service: Key lockbox check-in with host assistance
Family: Family rooms and apartment with kitchen
Must-do experiences
Visit Brownsea Island for stunning views and red squirrel spotting.
Enjoy fresh seafood at Rick Stein's restaurant on the quay.
Explore the Poole Museum to learn about the town's maritime history.
Stroll through the vibrant Poole Farmer's Market on Thursdays.
Take a scenic boat trip to Studland Bay for beautiful beaches.
Select your room type
The Old Custom House features a range of room types across England, from double and family rooms to suites, with breakfast, free cancellation, and special offers included
Budget Twin Room
2 persons
20 m²
2 Single beds
Shower
room details
Deluxe Double Room Sea View
2 persons
20 m²
1 King-size bed
Shower
room details
Deluxe Double Room
2 persons
30 m²
1 King-size bed
Shower
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your stay in England now!
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Check-in/ Check-out
Facilities
The Old Custom House provides amenities to make your stay in England comfortable and memorable
Facilities: Perfect
9.3/10Review score
General
No smoking on site
Wi-Fi
No pets allowed
Dining
In-room breakfast
Bar/ Lounge area
Children
Cots
Room features
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Show more
The Old Custom House: Location in England
The Quay, Poole, BH15 1HJ,
Explore Poole
Explore Nearby Attractions
Top Attractions
Activities
Dining
Entertainment
Poole Museum and Scaplen's Court Museum and Herb Garden
12 minutes' walk
Local history and culture displayed across various galleries and gardens, with free guided tours available.
Poole Harbour
12 minutes' walk
Picturesque harbor featuring stunning views, watersports, and numerous boat tours to nearby islands.
Birds of Poole Harbour
5 minutes' walk
A nature reserve showcasing diverse bird species; offers educational programs and guided walks.
Brownsea Island
16-minute drive
Scenic island known for wildlife and walking trails, accessible via ferry for a day filled with relaxation.
Water Sports at Poole Quay
5 minutes' walk
Thrilling activities like jet skiing and paddleboarding; equipment rentals available at local shops.
Hamworthy Park
20 minutes' walk
Spacious park offering walking paths, picnic areas, and stunning views, perfect for a peaceful day out.
Lemur Landings
10-minute drive
Indoor adventure park with soft play areas for children, creating a fun environment for family gatherings.
Da Vinci's Restaurant
12 minutes' walk
An elegant eatery blending Italian and British cuisines; signature dishes include homemade pasta and seafood.
Custom House Cafe
12 minutes' walk
A cozy café famous for breakfast and brunch, featuring locally sourced ingredients and gluten-free options.
The Fisherman Cafe
12 minutes' walk
Casual dining specializing in fresh seafood with a relaxed atmosphere, offering stunning views of the quay.
The Project Climbing Centre
25 minutes' walk
Indoor climbing facility catering to all ages, offers courses and sessions for beginners to experts.
Poole Lighthouse
10-minute drive
Cultural venue featuring concerts, theater productions, and art exhibitions; check the schedule for events.
Getting around England
City Centre
Poole 6 min · 500 m
Airports
Bournemouth (BOH) 31 min · 20.3 km
Southampton (SOU) 92 min · 61.1 km
Train
Poole Railway Station 11 min · 900 m
Poole Train Station 11 min · 900 m
Bus
Bus stop 12 min · 1 km
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Property information and rules
Check-in
from 15:00-21:30
Check-out
from 06:00-10:00
Internet
Wireless internet is available in the entire apartment for free.
Pets
Pets are not allowed.
Number of rooms:
6
Guest Reviews and Ratings
What previous guests said about staying at The Old Custom House.
Breakfast
7.5/10
Cleanliness
9.6/10
Comfort
9.6/10
Facilities
9.3/10
Free Wi-Fi
7.9/10
Location
9.8/10
Paid Wi-Fi
8.7/10
Staff
9.4/10
Value for money
9.1/10
Pros
Harbour views
Clean rooms
Helpful staff
Cons
Noise disturbances
Guest reviews
based on 525 reviews
9.2/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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