Privacy Policy

Data We Collect

Information You Provide

Information you provide when creating an account, making a booking, or subscribing to our newsletter.

Transaction/Financial Information

Details related to your purchases and payment methods, which do not include full credit card numbers as these are processed by third-party providers.

Communications

Information you share when contacting our customer service or providing feedback, to improve our services.

Automatically Collected Data (Usage Data)

Automatically collected data such as your IP address, browser type, device information, and data collected via cookies, which is detailed in our Cookie Policy.

How We Use Your Information

• To provide and maintain our services, including processing orders and managing user accounts.
• To offer customer support and respond to inquiries in a timely manner.
• To personalize your experience with tailored recommendations and content.
• For research and development purposes to improve our website and services.
• To send marketing and promotional communications, when you have opted in to receive them.

Information Sharing (Disclosure)

• Service Providers: We engage trusted third-party service providers to assist with payment processing, hosting, analytics, and IT support, who have access to your data only as necessary.
• Business Partners: We may share your data with business partners for co-branded services or joint promotions, provided we have your consent.
• Legal Reasons: Your information may be disclosed if required by law or to protect the rights, property, or safety of hotels-in-england.com or others.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes maintaining records for accounting purposes and compliance with legal obligations.

Your Data Rights

• The right to access your personal data.
• The right to rectify any inaccurate or incomplete information.
• The right to request the erasure of your personal data ('right to be forgotten').
• The right to object to processing of your data for marketing purposes.
• The right to withdraw consent for data processing where consent is our basis for processing.

Security Measures

We are dedicated to implementing appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, or misuse. This includes utilizing encryption, firewalls, and secure data storage to protect our users' data.

Changes to This Policy

This policy may be updated periodically to reflect changes in our practices. We will notify users of significant changes by posting the new policy on our website and updating the 'Effective Date'. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please direct your inquiries to our support page at hotels-in-england.com/support.